The days when IT was supporting the business are over. Today IT runs the business. With the volume and variety of critical IT events which are impacting business operations, shortening incident response time is the new business imperative. After all, the longer a company takes to address an IT issue, the more severe the impact on the organisation, its customers, its employees, its brand image, among others. Not only can every IT service disruption cost your organization hundreds of thousands of dollars, but it can also de-focus, distract and disrupt your IT teams. In today’s digital business world, it’s not about “IF” but “WHEN” critical IT events occur, and you need to be fully prepared.
IT INCIDENT MANAGEMENT
Automate your incident process for a faster and coordinated response. When IT services become unavailable, your customers suffer, and the IT team is under pressure. Use new generation enterprise IT alerting to minimise business impact and lower costs of incident management by automating communication, collaboration and orchestration for faster service recovery.
Get Security and IT resolvers together while keeping all stakeholders updated during security incidents. During cyber–related incidents, orchestrate communication and collaboration in a coordinated fashion to contain the attack, mitigate the damage and ensure compliance.
The combination of SMS, email, Skype and ChatOps tools helps developers and operators get in touch throughout the normal release lifecycle. But what happens when things break? An IT service alerting tool can be the glue that firmly connects developers and operators even in the toughest of IT outage situations. The most effective DevOps organisations understand that, in order to account for when things go wrong, they also need to automate the communication process itself.
Implement real-time, impacted user communication to lower costs by reducing additional inbound calls/tickets during major service incidents, critical security events and disaster recovery/continuity exercises.
The beauty of Everbridge IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications
Mark Hydar, Ericsson